Return Policy

If for any reason you choose to return your selection, we will refund the purchase price to your credit card account. You may return your product in the original unopened package within 45 days for a full refund or exchange. Shipping charges are not refundable and you are responsible for the return postage.

If you find a yarn or floss shortage, contact us immediately so we may forward the missing yarn or floss directly to you. You would be responsible for all shipping charges.

We do not charge a restocking fee for our customers.

If you purchase the item from a store, you would have to return the item to the store you purchased it from.